Elements and Performance Criteria
- Analyse problem
- Identify root cause
- Develop a solution
- Recognise complex problem
- Undertake an initial investigation of the issue
- Determine initial areas of expertise and data which may be required to analyse the problem
- Write an initial definition of the problem
- Develop problem-solving methodology
- Develop required approaches and protocols for obtaining required data and information
- Establish group to assist with problem solving
- Allocate tasks, responsibilities and reporting arrangements to group
- Develop arrangements for consultation with required people outside of group
- Obtain data and information
- Review problem definition
- Obtain additional data and information
- Determine indicators of the problem or the problem precursors
- Identify causes which can be controlled
- Determine cost benefit for proposed solutions
- Investigate proposed solutions for efficacy
- Select the best available solution
- Obtain support and authorisations for proposed solution
- Check problem is solved and standardised
- Review problem solution and implementation
- Confirm solution is standardised