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Elements and Performance Criteria

  1. Analyse problem
  2. Identify root cause
  3. Develop a solution
  4. Recognise complex problem
  5. Undertake an initial investigation of the issue
  6. Determine initial areas of expertise and data which may be required to analyse the problem
  7. Write an initial definition of the problem
  8. Develop problem-solving methodology
  9. Develop required approaches and protocols for obtaining required data and information
  10. Establish group to assist with problem solving
  11. Allocate tasks, responsibilities and reporting arrangements to group
  12. Develop arrangements for consultation with required people outside of group
  13. Obtain data and information
  14. Review problem definition
  15. Obtain additional data and information
  16. Determine indicators of the problem or the problem precursors
  17. Identify causes which can be controlled
  18. Determine cost benefit for proposed solutions
  19. Investigate proposed solutions for efficacy
  20. Select the best available solution
  21. Obtain support and authorisations for proposed solution
  22. Check problem is solved and standardised
  23. Review problem solution and implementation
  24. Confirm solution is standardised